Overview
You can ask us to delete the personal data we hold about you at any time, whether or not you have an account. This page explains how to ask, what we remove, and the few things we are required to keep. It sits alongside our Privacy Policy.
How to ask
Email care@voreclothing.com with the subject Delete my data, or open Contact Support and choose Other as the category. There is no form to fill in and no account needed.
So that we can find your records and be sure they are yours, include whichever of these apply: the email address or phone number you used to order, any order number you have, and your Instagram username if you want us to remove records of comments or messages. If you have only ever commented on Instagram and never ordered, your username alone is enough.
Verification
We may ask one question to confirm the request is really yours, usually to confirm the phone number or email on the order. We will never ask you for a password, a card number or a one-time password, and nobody from VORÉ will ever ask you for those.
What we delete
Your account and its saved addresses, sessions and profile details. Your support messages and any images you attached to them. Your removal from any marketing list, along with the campaign attribution we hold against you.
And everything our own software stored about your Instagram activity: your username, the text of your comments, the replies we sent, and the timestamps.
What we have to keep
Invoices and payment records for completed orders, because tax and accounting law requires it. We keep the transaction record itself and stop using it for anything else. Records needed for an order, return or dispute that is still open, which we delete once it is resolved.
Things only you can delete
Your Instagram comments and messages live on Instagram, not on this store. We can delete our records of them and the replies we sent, but the comment on the post is yours to remove in the Instagram app. Meta holds its own copy under its privacy policy, and you can request deletion from Meta directly through Instagram's Accounts Center.
Payment records held by Cashfree Payments are kept under their own policy and their own legal obligations. Cookies already on your device can be cleared in your browser; our campaign cookie expires on its own after 90 days.
How long it takes
We complete the deletion and write back to confirm within 30 days, usually much sooner. Our normal support response time is 24 to 48 business hours.
Before you ask
Deletion is permanent. We cannot restore an account, an order history or saved addresses once they are gone, and you would need to start fresh if you order again. If you would rather simply stop hearing from us, say so instead and we will remove you from marketing without deleting your account.
If you are not satisfied
Raise it with us first at care@voreclothing.com and we will look at it again. That address is also our grievance contact, and reaches the person responsible for answering data questions. If you are in India and remain unsatisfied, you may complain to the Data Protection Board of India.