Overview
This policy explains what information VORÉ Clothing, an independent clothing label, collects when you use this store, why we collect it, and how it is protected. By using this site or placing an order, you agree to the practices described here.
Customer information
When you place an order, browse the store or contact support, we may collect your name, email address, phone number, shipping and billing address, order history and any message you send us. We collect only what is needed to run the store and support you as a customer.
Payment information
All payments are processed by our payment gateway partner, Cashfree Payments. Card, UPI and net banking details are entered directly with the gateway and are never seen, transmitted through, or stored on VORÉ servers. We only receive confirmation that a payment succeeded, along with a transaction reference.
Cookies & local storage
This store uses essential local storage to keep your cart contents between visits and to remember basic preferences. We do not use third-party advertising cookies. Disabling storage in your browser may prevent the cart and checkout from working correctly.
Analytics
We may use privacy-conscious analytics to understand overall traffic and store performance, such as which pages are visited and which products are popular. This data is aggregated and is not used to build an advertising profile of you, and is never sold to third parties.
How we use your information
- To process, pack, ship and support your order
- To send order confirmations, delivery updates and, where relevant, respond to a support ticket
- To detect and prevent fraud and abuse of the store
- To improve the store experience
Third parties
We share the minimum information necessary with couriers, for delivery, and payment gateways, for processing your payment. Attachments uploaded to a support ticket are stored with our backend infrastructure provider. Each third party operates under its own privacy policy and is used only to deliver the service you requested.
Security
Access to customer and order data is restricted to authorised administrators, protected by authentication and access controls. Data in transit to this store is encrypted. No method of storage or transmission is completely secure, but we take reasonable, industry-standard steps to protect your information.
Data retention
We retain order and support records for as long as needed to fulfil legal, accounting and support obligations, after which they are deleted or anonymised.
Your rights
You can request access to, correction of, or deletion of your personal data at any time by opening Contact Support. We will respond within 24 to 48 business hours.