Eligibility
A refund is issued once a returned item has been received and has passed inspection under our Returns & Exchanges policy, or once a cancellation, lost shipment or damaged shipment claim has been approved. Items that do not meet the return eligibility criteria, or that were purchased as final sale, are not eligible for a refund.
Timeline
Approved refunds are issued within 5 to 7 working days of the returned item passing inspection, or of the claim being approved for a cancellation, lost shipment or damaged shipment. Once issued, it can take your bank or payment provider a further 3 to 5 working days to reflect the credit.
Refund method
Refunds are always returned to the original payment method used at checkout. We do not offer cash refunds or refunds to a different account or card. Where a ₹100 return shipping fee applies under our Returns policy, it is deducted from the refunded amount, except where VORÉ shipped a defective or incorrect product.
Non-refundable situations
- Items outside the 7-day return window from delivery
- Items that are worn, washed, altered or missing original tags
- Items marked final sale at the time of purchase
- Tonal variation on acid-wash pieces, which is a feature of the wash, not a defect
- Original shipping charges, where any were paid
Questions about a refund
For the status of a specific refund, open Contact Support with your order number and we will look into it.